Saturday, February 15, 2014

never buy Kingston Brass products

Of course Amazon was awesome . . . anyway when the faucet arrived it was missing several parts, a whole box in fact. I figured I would just call Kingston Brass and they would send me the parts. I called, they emailed me a parts list and I responded with the missing parts that I needed. That was the last I heard, so I called a week later to confirm that they got my response and sent the parts. They said they did not send the parts because they needed a receipt . . . unfortunately my mind reader was out of batteries, so I missed that, and they never ask for one. I promptly emailed my Amazon receipt and they said parts are on the way . .. that was 30 says ago. I realized that Amazon's awesome return policy was the way to go, so I returned and in 3 days I had my new faucet. Kingston Brass will never get my business again. If they can't even send a box of parts, which they claim they sent, then I certainly do not expect them to handle a repair or warranty claim.

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